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Account Cancelled - I didn't ask for it

mikerichard
Hooked
Posts: 6
Registered: ‎08-11-2018

Account Cancelled - I didn't ask for it

Hello - I got a mail stating that my account has been cancelled, but I didn't ask for it. Please can you look into it urgently.

7 REPLIES 7
mikerichard
Hooked
Posts: 6
Registered: ‎08-11-2018

Re: Account Cancelled - I didn't ask for it

This is pathetic. I am on hold with customer care for last 1 hour, still no updates.

 

I had moved from my previous house to new house last week and the open reach engineer fixed the connection and everything was working fine. Now my account itself is deleted and no one has a clue on how it has been deleted. 

 

 

I need my internet to work today, after having paid for house move and everything. This is really bad. 

MauriceC
Hero
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Account Cancelled - I didn't ask for it

@Gandalf can you take a look at this please.

 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

mikerichard
Hooked
Posts: 6
Registered: ‎08-11-2018

Re: Account Cancelled - I didn't ask for it

Now I have got a new account created. But the contract length is changed to 2020. It was supposed to expire next year and my cost per month is also increased by 20 GBP.

 

Can someone help please. Please give me a proper solution and communication on what is going on. 

mikerichard
Hooked
Posts: 6
Registered: ‎08-11-2018

Re: Account Cancelled - I didn't ask for it

I got a mail saying that my price is now increased to 39 GBP and my contract length is extended till 2020. I won't be in UK after 2019, so please bring back my old contract details.

Please refer my previous account question id: Question #184377278, which describes about my house move

Order references:

Phone - OR0000009853131
Broadband -3-814267899016

 

My new account question id: Question #184961856

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Account Cancelled - I didn't ask for it

Hello @mikerichard, I am so very sorry for what has happened and can only apologise for the stress and upset caused. I have created a ticket on the account with further info here.

 

mikerichard
Hooked
Posts: 6
Registered: ‎08-11-2018

Re: Account Cancelled - I didn't ask for it

Thanks @Mads

Gandalf
Community Gaffer
Community Gaffer
Posts: 25,919
Thanks: 9,554
Fixes: 1,512
Registered: ‎21-04-2017

Re: Account Cancelled - I didn't ask for it

I've added a reply on to your support ticket 184996321.

I hope that helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet