Account Cancellation
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Account Cancellation
29-07-2014 9:17 PM
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Today I received an email giving a move date of 16 August.
Service Notice 200675254 says "7:05pm, Tuesday 29 Jul 2014 Cancellation scheduled for Talk Evenings & Weekends Product 23788614, on 23-08-2014"
I do not understand why the move date has been slipped by 8 days.
Further, I do not understand why the cancellation date is given as 23 August. On my calendar 29 July + 14 days is 12 August.
Can someone from PN please explain and change these dates to their expected values of 08 August and 12 August respectively.
Re: Account Cancellation
30-07-2014 9:37 AM
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We've not received your letter yet. The move date you've been given will be based on the date the new provider is going to takeover the service. In terms of subscription charges, we will only charge up to the date you transfer over to your new provider but for things like call charges they could be processed after the transfer which is why the cancellation date is set later than the transfer date.
I hope this make sense. If there is anything you're unsure about please let us know.
Re: Account Cancellation
30-07-2014 10:10 AM
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Re: Account Cancellation
30-07-2014 11:03 AM
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As a guide questions are averaging two days to be closed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Account Cancellation
30-07-2014 11:21 AM
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I apologise, it may have been physically received but not processed yet. The reason I pointed this out was to show that it had no affect on the cancellation or dates you have been given.
Re: Account Cancellation
30-07-2014 11:28 AM
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@LukeS I'm not sure I understand what your saying. The receipt of my letter should result in account closure on 12 Aug rather than the 23rd. That's if I understand your policy.
Re: Account Cancellation
30-07-2014 11:51 AM
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I completely understand what you're saying. Once the letter has been processed then we'll be able to take that into account.
However, if we were to cancel the services on the 12th of August, this would affect your migration to your new provider. If you're asking us to cease the service before the migration completes then a cessation fee will apply and possibly a re-provide fee with your new provider. Additionally, you'd be without service between the 12th and the 16th. (Please note this paragraph is only based on information you've provided in the post)
Everything appears to be fine to me, I believe my first reply answers your questions about the dates.
Re: Account Cancellation
30-07-2014 11:56 AM
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Re: Account Cancellation
30-07-2014 12:10 PM
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Quote from: LukeS The move date you've been given will be based on the date the new provider is going to takeover the service.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Account Cancellation
30-07-2014 12:13 PM
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Quote from: MrT I'm in a Virgin cable area. The speed they offer cannot be matched by BT/PN as my cabinet is too far away. My next door neighbour gets a speed of 8Mbps from PN Fibre so my speed would likely be similar. This is double my ADSL2 speed but still not much use for iPlayer, etc.
My LRS is due for renewal in just over 1 month from now so I have a major decision to make!
Re: Account Cancellation
30-07-2014 12:16 PM
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If it is a swap to Virgin cable, I don't believe they would be notifying BTw or Plusnet, so where did the date of 16th come from?
Edit: I wonder if the telephone number is being moved across - then there would be communication from Virgin.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Account Cancellation
30-07-2014 12:25 PM
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Re: Account Cancellation
30-07-2014 12:33 PM
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Re: Account Cancellation
30-07-2014 12:52 PM
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Unless MrT requested to transfer the number, then what happens ?
Quote and the installation of the VM setup will not have triggered any cancellation process
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Account Cancellation
30-07-2014 12:56 PM
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