cancel
Showing results for 
Search instead for 
Did you mean: 

Account Billing

FIXED
Highlighted
Rising Star
Posts: 195
Thanks: 21
Fixes: 2
Registered: ‎28-11-2009

Account Billing

I would be most grateful if someone would take a look at my tickets #186160150 and #186928680  as there does not seem to be any movement from support on it as yet.

 

I would appreciate a timely response.

 

Many thanks.

 

Brian

Professionals are predictable - it's the amateurs that are dangerous!
5 REPLIES 5
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 1,392
Fixes: 248
Registered: ‎25-03-2015

Re: Account Billing

Hi Brian, I've responded to Ticket 186928680 for you and believe the issue should be resolved moving forward.

 

I do apologise for any inconvenience this has caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Highlighted
Rising Star
Posts: 195
Thanks: 21
Fixes: 2
Registered: ‎28-11-2009

Re: Account Billing

@HarryB

 

Many thanks for your reply and refund.

 

I will keep an eye on my bank account over the next few days.

 

Brian

Professionals are predictable - it's the amateurs that are dangerous!
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 1,392
Fixes: 248
Registered: ‎25-03-2015

Re: Account Billing

Fix

No problem Brian, please keep in mind it could take up to 10 working days, however if you've not got it by that point, by all means please do let us know so we can get that chased up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
Highlighted
Rising Star
Posts: 195
Thanks: 21
Fixes: 2
Registered: ‎28-11-2009

Re: Account Billing

@HarryB

 

Just to let you know that the refund has been successfully credited to my bank account,

 

Many thanks.

 

Brian

Professionals are predictable - it's the amateurs that are dangerous!
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,146
Thanks: 1,392
Fixes: 248
Registered: ‎25-03-2015

Re: Account Billing

Glad to hear that Brian, thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional