Account / Billing Issues Following Migration

[#1]

Good morning.

I transferred both my telephone line and broadband service to another service provider on 30 August 2016. I was expecting to see a partial refund for both services from the transfer date until the end of the billing period however this seems not to be the case. I note that a credit note was generated last night (6/9/16) however the amount is incorrect. I also note that my account has been changed from Unlimited (Contracted) to Unlimited (Contracted without Phone) despite having no active services with Plusnet.

I have opened a question (#133164424) and would be grateful for any assistance Plusnet staff can offer.

Many thanks.
Moderator's note by Mike (Mav): Font changed to aid readability

[#2]

Hi there,

I'll pick this up and put it on the backburner to respond to before the end of today.

[#3]

Many thanks Adam, much appreciated.

I look forward to hearing from you in due course.

Have a good day!

[#4]

Cheers and no worries!

I've just come back to this and updated ticket 133164424.

[#5]

Any progress with the refund Adam?

Many thanks.

[#6]

It looks like part of the refund was issued by automation on 06/09/16 and should be with you within 10 working days.

I believe Adam has ownership of a ticket on your account and will process the remainder of the refund and ensure the account closure is finalised as soon as possible. As it currently stands, I believe an invoice for any remaining call charges is processing which would stop us closing the account right now.

[#7]

Good morning Adam

The outstanding call charges left my account on 12 September so I'd be grateful if you could process the refund so we can get this matter tied up as I fear that another invoice will soon be issued for broadband despite me no longer being with Plusnet.

I have updated the ticket.

Many thanks for your help.

Have a good day!

[#8]

Good morning

I'd be most grateful if you could advise.

Many thanks.

[#9]

Good morning

I'd be most grateful if someone could give me an update either here or via the ticket.

Many thanks.

[#10]

Good morning

Please could you give this matter your urgent attention as I have now received a further invoice for £13.49 for services I am not receiving.

Should I cancel my direct debit or will you need this in place to process the already owing refund that you are yet to process?

I have again updated the ticket which is yet to be responded to.

Many thanks.

[#11]

Please could you advise.

Thank you.

[#12]

Sorry for the lack of response, I've asked Adam to get back on to the ticket and he's going to look at it before the end of the day.

[#13]

Is the refund now in hand Adam as the pending payments have all been processed?

Many thanks.

[#14]

It has been indeed, the funds should reach your account within the next 10 working days.

Thanks for your patience.

[#15]

Thank you Adam, much appreciated.