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Account Address Problems

Desmo
Dabbler
Posts: 19
Registered: 20-02-2013

Account Address Problems

I recently moved house and moved in to a new build so I understand why the new address might not have been on plusnet's systems.
I had to downgrade from fibre at my old address to ADSL at the new address, being told that was my only option even though there's a live fibre cabinet 50 yards from my front door.
Once the BT engineer had visited the move all went well. I checked that I can now suddenly upgrade to fibre again but there's a glitch in the plusnet system that for some reason means my address can't be updated and my account just seems stuck.
It's been like this for 3 weeks now and I really need to upgrade to fibre again ASAP.
4 REPLIES
Community Veteran
Posts: 26,718
Thanks: 931
Fixes: 10
Registered: 10-04-2007

Re: Account Address Problems

Does your postcode/address appear on http://www.royalmail.com/find-a-postcode ?
Does the address you gave Plusnet match the official address registered with Royal mail?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Desmo
Dabbler
Posts: 19
Registered: 20-02-2013

Re: Account Address Problems

Yes, it's on the Royal Mail site and it is the same address I gave plusnet. They must have had the correct address otherwise the original engineer couldn't have made it to the correct house. It just seems that for some reason my address can't be updated on the system and so my whole account seems to be on hold.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Account Address Problems

Apologies for the delay, I've just looked over your account and it seems that we have now placed the order.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Desmo
Dabbler
Posts: 19
Registered: 20-02-2013

Re: Account Address Problems

Hi Chris,
Yes, looks like it was all sorted not long after I posted here. Just waiting for a fibre install date now Smiley