Account Address Problems

[#1]

I recently moved house and moved in to a new build so I understand why the new address might not have been on plusnet's systems.
I had to downgrade from fibre at my old address to ADSL at the new address, being told that was my only option even though there's a live fibre cabinet 50 yards from my front door.
Once the BT engineer had visited the move all went well. I checked that I can now suddenly upgrade to fibre again but there's a glitch in the plusnet system that for some reason means my address can't be updated and my account just seems stuck.
It's been like this for 3 weeks now and I really need to upgrade to fibre again ASAP.

[#2]

Does your postcode/address appear on http://www.royalmail.com/find-a-postcode ?
Does the address you gave Plusnet match the official address registered with Royal mail?

[#3]

Yes, it's on the Royal Mail site and it is the same address I gave plusnet. They must have had the correct address otherwise the original engineer couldn't have made it to the correct house. It just seems that for some reason my address can't be updated on the system and so my whole account seems to be on hold.

[#4]

Apologies for the delay, I've just looked over your account and it seems that we have now placed the order.

[#5]

Hi Chris,
Yes, looks like it was all sorted not long after I posted here. Just waiting for a fibre install date now