Accounct canclled by plusnet not my self

[#1]

I signed new contract dec 2016 and i have now been told outstanding balance from Jan 2017 i need my service all ive recieved is stress and no help ive been told I owe nothing then I owe the stopped services and didn't even tell me as I say ive been tryin for help nobody phones back or they laugh at the situation and hang up

[#2]

I'm sorry to hear about your experience. I can see your complaint is with our high level escalations team and your case handler will get back to you as soon as he can. Apologies for the inconvenience caused.