I accidentally cancelled my direct debit. Have set it back up again but can't seem to pay the bill that I will have missed from this mistake. The bill in question is actually negative, in the form of a refund.
I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201268844