Absolutely appalled to have to do this

[#1]

My wife passed away last Friday 20th and the account was in her name. Are you really, seriously saying that the only way that I can change or cancel the account is to post this request into a publically-visible forum?

You are right up there with Mike Ashley in my opinion.

[#2]

Hi @mmosselmans, we are ever so sorry for your loss.

If you could please send me a PM with the account username and your contact number so I can organise a call back.