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ADSL to VDSL swap process?

Newbie
Posts: 1
Registered: ‎31-07-2020

ADSL to VDSL swap process?

Hi,

I was supposed to swap over from standard Plusnet broadband to Plusnet fibre yesterday but nothing happened. This morning my old internet stopped working so I connected up the new router and after 10 mins I was back online. I’ve done a few speed checks throughout the day and I’m still getting the 15mb down and 0.7mb up that I always got. Has something gone wrong in the process?

Cheers

James
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 18,013
Thanks: 5,744
Fixes: 963
Registered: ‎21-04-2017

Re: ADSL to VDSL swap process?

Thanks for your time on the phone James. I'm sorry for the delay with your fibre order.

As discussed this was delayed from the 30th to 31st due to engineer availability and it's now been delayed to the 12th August as it looks like there's further work required, you've mentioned we've since advised that there's a card/port issue at the cabinet. I'll follow things up with you on the 13th August and if your fibre isn't live by then I'll be happy to chase this up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team