A wee bit cheeky there...
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- Re: A wee bit cheeky there...
24-02-2018 1:15 PM
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Already posted this in my thread in General Chat, but thought I'd open another thread here specifically to deal with this, got an email this morning stating that a bill of £17.49 for my service (which ended on the 9th Feb after moving to Vodafone, their billing cycle started on the 10th according to my account over there) for 24th Feb to 24th March will be debited on or after the 28th, given I'm not with PN any more, charging for a service, given the payments have always been in advance, not in debit, that is no longer with yourselves, it's a bit cheeky don't you think?
Screenshot from my PN account bills:
Fixed! Go to the fix.
Re: A wee bit cheeky there...
24-02-2018 3:51 PM
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There have been similar incidents where BT Retail have charged customers for continued service AFTER they have moved over to Plusnet. The information reported to be offered by BT Retail is either that the new provider has not informed them that the line has been taken over or that BTOR has not advised of the same. As I understand the process, BTOR is responsible for advising the losing supplier that the service has migrated.
So the question here is ... Is this a case of BTOR not advising Plusnet that the service has been moved so that final billing can be actioned ... or is this a continuation of the after departure billing for which Plusnet has previously had their collar felt by Ofcom?
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Re: A wee bit cheeky there...
24-02-2018 4:07 PM
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Re: A wee bit cheeky there...
24-02-2018 4:14 PM
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According to the "My Bills" thing, the £5.06 refund was a "Refund for overpaid subscription charges" according to the note, and given PN are billing for broadband "without a phoneline", something's gone missing in the chain of communication, whether it's Openreach, BT, Vodafone or PN at fault I haven't a clue...
Re: A wee bit cheeky there...
25-02-2018 7:58 AM
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Superuser escalation
This topic has been escalated by one of the Superusers; please allow time for Plusnet to respond before commenting further.
Escalation does not imply progressing this matter will be given priority, nor that a different outcome will result.
Reason for escalation: Request response
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Re: A wee bit cheeky there...
26-02-2018 3:32 PM
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Decided just in case to remove the DD from my bank account before anything is taken, got other payment commitments to make after all...
Re: A wee bit cheeky there...
26-02-2018 3:59 PM
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Re: A wee bit cheeky there...
05-03-2018 8:18 AM
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Just received an email regarding a failed direct debit, and I note that a support ticket has been raised on my account, but, erm, am I giving you guys time 'til you get there, oooooorrrr...............................
Re: A wee bit cheeky there...
06-03-2018 1:16 PM
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Re: A wee bit cheeky there...
13-03-2018 12:54 PM
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Just thought I'd make sure things had progressed, I've noted that the account credit was issued, but the account is still open, so, just giving a nudge...
14-03-2018 11:35 AM
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Re: A wee bit cheeky there...
14-03-2018 2:29 PM
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Thanks, glad it's all sorted now, as for choosing PN in the future, well, I have another 17 months to make a decision...
Re: A wee bit cheeky there...
14-03-2018 3:20 PM
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Re: A wee bit cheeky there...
16-03-2018 12:47 PM
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D'aww, apology accepted!!
Re: A wee bit cheeky there...
16-03-2018 1:18 PM
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Nice touch!
Though given PlusNet's "Honest Yorkshire" sentiments, these might be suitable suppliers for future little gifts...
https://www.ampleforthplus.co.uk/bespoke - lollipops
https://www.yorkcocoahouse.co.uk/collections/chocolate-gifts - various bars
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