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A customer for almost 20 years and I have to pay more than new customers - Disgusting

Annie
Rising Star
Posts: 314
Thanks: 11
Fixes: 1
Registered: ‎25-09-2007

A customer for almost 20 years and I have to pay more than new customers - Disgusting

I just rang the customer services section where you say you are going to cancel and I hoped that I might be offered a deal to stay. Oh no. Not only do I have no incentive to remain loyal but I can't even pay the same as a brand new customer.

I've been a paying Plusnet customer since 2001 and never has this happened before. I was seriously taken aback by this policy and will seriously consider leaving. I absolutely hate being taken for a mug. I know that some customers can be overcharged if they do nothing and let their contracts roll over but when I actively try to negotiate in order to stay, I am ripped off and there's not a thing I can do about it.

It has left me feeling quite upset actually.

Annie
4 REPLIES 4
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: A customer for almost 20 years and I have to pay more than new customers - Disgusting

Hi @Annie

 

I'm really sorry to hear this and would like to arrange a call back if that's OK? 

 

Can you please PM me your account username, preferred contact number and a time that is best for you? 

 

Our Customer Options Team can then give you a call as soon as they can. 

 

Kind Regards

Baldrick1
Seasoned Hero
Posts: 6,516
Thanks: 2,938
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Registered: ‎30-06-2016

Re: A customer for almost 20 years and I have to pay more than new customers - Disgusting


@Annie wrote:

 I am ripped off and there's not a thing I can do about it.


If you are out of contract and can't get a reasonable deal then there is one obvious thing that you can do.

Annie
Rising Star
Posts: 314
Thanks: 11
Fixes: 1
Registered: ‎25-09-2007

Re: A customer for almost 20 years and I have to pay more than new customers - Disgusting

Hi@OllieC - I've sent a PM.

Annie
HarryB
Community Gaffer
Community Gaffer
Posts: 5,179
Thanks: 1,458
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Registered: ‎25-03-2015

Re: A customer for almost 20 years and I have to pay more than new customers - Disgusting

Hi @Annie, I've passed your account details over to our Customer Options Team and requested someone give you a call to discuss re-contracting options, however they're closed for today so I'd expect the call some time tomorrow.

 

I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional