A customer for almost 20 years and I have to pay more than new customers - Disgusting

[#1]

I just rang the customer services section where you say you are going to cancel and I hoped that I might be offered a deal to stay. Oh no. Not only do I have no incentive to remain loyal but I can't even pay the same as a brand new customer.

I've been a paying Plusnet customer since 2001 and never has this happened before. I was seriously taken aback by this policy and will seriously consider leaving. I absolutely hate being taken for a mug. I know that some customers can be overcharged if they do nothing and let their contracts roll over but when I actively try to negotiate in order to stay, I am ripped off and there's not a thing I can do about it.

It has left me feeling quite upset actually.

[#2]

Hi @Annie, 

I'm really sorry to hear this and would like to arrange a call back if that's OK? 

Can you please PM me your account username, preferred contact number and a time that is best for you? 

Our Customer Options Team can then give you a call as soon as they can. 

Kind Regards

[#3]

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@Annie wrote:

 I am ripped off and there's not a thing I can do about it.

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If you are out of contract and can't get a reasonable deal then there is one obvious thing that you can do.

[#4]

Hi@OllieC - I've sent a PM.

[#5]

Hi @Annie, I've passed your account details over to our Customer Options Team and requested someone give you a call to discuss re-contracting options, however they're closed for today so I'd expect the call some time tomorrow.

I hope this helps.