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A call charge to number 123

phil_1944
Newbie
Posts: 1
Registered: ‎17-01-2023

A call charge to number 123

I've been charged for a call to the number 123 at 09:53  on the 24th December. I certainly didn't make that call.  I know it's only 50p but I'd like to find out how I came to be charged.

From what I've read, it's a call to the speaking clock.

2 REPLIES 2
jab1
Legend
Posts: 16,667
Thanks: 5,258
Fixes: 246
Registered: ‎24-02-2012

Re: A call charge to number 123

@phil_1944 It is a call to the speaking clock, most probably made by an Opereach (or their subcontractors) engineer looking for spare lines. They should not use this - there is another number they should ring - but many of them are too lazy to use it, 123 is much easier to ring than the official 11 digit number.

When a PN Help Team member sees this, you should get the charge refunded.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,463
Thanks: 548
Fixes: 94
Registered: ‎27-11-2020

Re: A call charge to number 123

Hey there @phil_1944 refunded this now for you Smiley You should get it within 5 working days. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team