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A PN offer with a hidden catch

bures1
Hooked
Posts: 8
Fixes: 1
Registered: ‎22-04-2018

A PN offer with a hidden catch

I received a letter from PN telling me that my rural exchange had been upgraded from MKT3 to MKT1 and i would now get a refund of £7.50 per month on my ADSL rental
Also the Call Display rental at £0.99p was no longer payable
So by my calculations my monthly bill would reduce from £21.98 to £13.49
But not so according to PN, I was informed I would lose my Special Offer Discount of £14.99 because of the exchange upgrade

This so called offer, will now see in my monthly premium rising to £28.48 is now going to cost me £7.50 more

Time I jumped ship !!

 

6 REPLIES 6
VileReynard
Hero
Posts: 12,616
Thanks: 582
Fixes: 20
Registered: ‎01-09-2007

Re: A PN offer with a hidden catch

They made you an offer you couldn't refuse. Grin

"In The Beginning Was The Word, And The Word Was Aardvark."

gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

Re: A PN offer with a hidden catch

As someone once said, " You simply couldn't make it up"

Smiley

We are born into history and history is born into us.
Mav
Moderator
Moderator
Posts: 22,371
Thanks: 4,725
Fixes: 514
Registered: ‎06-04-2007

Re: A PN offer with a hidden catch

@bures1

You could trying ringing Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to discuss a new deal. You may have to re-contract, though.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

billnotben
Community Veteran
Posts: 7,689
Thanks: 2,164
Fixes: 2
Registered: ‎23-09-2010

Re: A PN offer with a hidden catch

Reading this there should be another phone option.

Option 22  (the one with a catch) You have to be kidding me.

Jonpe
Hero
Posts: 3,991
Thanks: 1,831
Fixes: 9
Registered: ‎05-09-2016

Re: A PN offer with a hidden catch

That looks like 50p less than Line Rental + ADSL (before the June price rise), so your contract has either expired or PN's ancient billing system is considering you as out of contract because of the change in circumstances.

Either give them a call or wait for one of the staff members who help on this forum to pick up your post.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: A PN offer with a hidden catch

Hi there.

This doesn't sound right.

Mind sending me a PM with a copy of the e-mail you've received so I can investigate this?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet