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A Move to Extra

stallan
Grafter
Posts: 282
Registered: 02-11-2007

A Move to Extra

My sister moved from some old PlusNet product to PlusNet extra earlier this month. Does this mean she will move to ADSL2+ ?
Here broadband connection tab on the portal says:-
Phone exchange:
    BISHOPS STORTFORD
Estimated line speed:
    5Mb (This may vary between 4Mb and 8Mb) - Checked on 2011-08-27 13:28:04
Current line speed:
    21 Mb
Username is <removed>
jim:green username removed and added to reported post for staff mod:end
Thanks
10 REPLIES
Community Veteran
Posts: 38,308
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: A Move to Extra

She already is as is shown by the current line speed
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: A Move to Extra

Thanks for the response . The DMT tool says ADSL not ADSL2+
jim:green pressed the wrong button in error mod:end
Community Veteran
Posts: 38,308
Thanks: 972
Fixes: 57
Registered: 15-06-2007

Re: A Move to Extra

You could also post the full router stats - speeds, noise margin and attenuation which would definitely confirm it
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: A Move to Extra

stats attached..    I know there could be some improvement on the quality of the line (currently on an extension)..
Community Veteran
Posts: 26,442
Thanks: 688
Fixes: 8
Registered: 10-04-2007

Re: A Move to Extra

Looks like you are not on 21CN but you could ask to be moved, however I'd be a little wary if the extension is causing a reduction in speeds - 21CN seems more problematic with iffy setups.
Is there a reason for using an extension? Having the router in the master socket and then using a long ethernet cable/homeplugs/wireless to get the connection where needed is a far better solution.
Have you checked your telephone number using https://www.btwholesale.com/includes/adsl/main.html ? You might be able to get FTTC.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: A Move to Extra

Cheers Jelv....
FTTC is not an option for her as she is more interested in getting something at the right price  - hence PlusNet Extra.
They do need to sort out the telephone extension situation, but I fear that will be down to me to do next time I visit - perhaps I'll leave here were she is (ADSL) until I can get to look at the wiring situation. I know she'd rather have stability over speed.
Thanks to you and Oldjim
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: A Move to Extra

Hi stallan,
If you can PM me her username I can take a look.
Jojo Smiley
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: A Move to Extra

PM sent
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: A Move to Extra

Hi Stallan,
I've posted a ticket on her account with my findings.
Jojo Smiley
stallan
Grafter
Posts: 282
Registered: 02-11-2007

Re: A Move to Extra

thanks Jojo  Smiley