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A Broadband Cease order is currently progressing on which prevents ...

stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

A Broadband Cease order is currently progressing on which prevents ...

Having cancelled under the Price Increase promise, I now find I cannot get a new ISP as you've put a cease on my line!!!

No where does it mention on ticket 130717324 that I have requested that.

I am not a happy. Please lift the cease immediately.

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: A Broadband Cease order is currently progressing on which prevents ...

Did you ask to cancel when you called up? If so we would have put a cease through on the line and set the account to cancel, if you want to transfer to a new provider the account needs to remain open with us to allow that to happen. I can see you've put this through on your account so I'll sort that out but just to advise that your account will now remain open with us until you transfer to a new provider.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
stoswald
Grafter
Posts: 249
Thanks: 6
Registered: 14-03-2014

Re: A Broadband Cease order is currently progressing on which prevents ...

Thanks Chris.