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£95 TopCashBack declined

FIXED
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

£95 TopCashBack declined

Hi there, I have just received messages from TopCashBack saying that my cashback has been declined after raising the issue. I am due £95 for signing up for fibre broadband. Can someone please let me know why this was declined? The message is shown in the images. I am incredibly careful when going through topcashback and ensuring that cookies etc are enabled. I am very surprised that this has been declined. Please sort this out. £95 is a lot of money!

 

https://drive.google.com/file/d/0BxvC6el0rEFDczFQX1dMNnNXNkU/view?usp=drivesdk

https://drive.google.com/file/d/0BxvC6el0rEFDU0dRR2JLeDNfNEk/view?usp=drivesdk

19 REPLIES
Community Gaffer
Community Gaffer
Posts: 590
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Registered: 29-09-2011

Re: £95 TopCashBack declined

Hi @oidarwazeh & welcome to the forums.

 

Before we can assist, as the cashback has been offered by a 3rd party affiliate could you please raise a transaction query? this will initiate a dialogue between Top Cashback and ourselves where we can get to the bottom of the issue.

 

Sorry That I've been unable to help directly, please let us know how you get on.

 

 Jono H
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Jono,

How do I do that? I have submitted a ticket with topcashback as well as continuing with my existing claim.

Kind regards,

Omar Darwazeh
Community Gaffer
Community Gaffer
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Registered: 29-09-2011

Re: £95 TopCashBack declined

This link should help Smiley 

 Jono H
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Jono,

I'll open up a new claim then. Please let me know how it goes.

Kind regards,

Omar
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Jono,

 

I cannot open up a claim with Plus net as I have already done this. I went to close the claim to try and solve this and now my claim is closed! What can I do now? I've requested a support ticket.


Is that it now, will I lose the chance to claim the 95 quid?

 

Kind regards,

 

Omar

Community Gaffer
Community Gaffer
Posts: 590
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Registered: 29-09-2011

Re: £95 TopCashBack declined

Oidarwazeh wrote:

Hi Jono,

 Is that it now, will I lose the chance to claim the 95 quid?

 

Sorry Omar, if that's not working you'll have to contact the affiliate directly, once that's done we'll work to get it resolved


 

 Jono H
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Jono,

I'm confused. I've been in contact with them over 3 weeks. They've said it's declined as you can see. So they've made contact with Plus net. I can't do anymore as contact has already been made and Plus net has made a decision. Is there no record of this on plus nets side?

Kind regards,

Omar
Community Gaffer
Community Gaffer
Posts: 590
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Registered: 29-09-2011

Re: £95 TopCashBack declined

oidarwazeh wrote:
I'm confused. I've been in contact with them over 3 weeks. They've said it's declined as you can see. So they've made contact with Plus net. I can't do anymore as contact has already been made and Plus net has made a decision. Is there no record of this on plus nets side?

Sorry, I miss understood, I've raised this with our cashback team and will let you know when they update me.

 

 Sorry again.

 Jono H
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
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Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Jono,

No need to apologise. I probably wasn't very clear in my original post. Thank you.

Omar
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: £95 TopCashBack declined

No problems Omar.


We'll get back to you as soon as we have more info from Marketing.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Gandalf,
Thank you!
Kind regards,
Omar
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi there,

 

Any news on this front?Huh

 

Kind regards,

 

Omar

Plusnet Help Team
Plusnet Help Team
Posts: 4,862
Thanks: 1,062
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Registered: 21-04-2017

Re: £95 TopCashBack declined

Hi Omar,

I've not heard anything yet I'm afraid. I've chased this up with @JonoH for you now.

He's not in the office at the moment but he'll check when he's back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
oidarwazeh
Dabbler
Posts: 11
Thanks: 2
Registered: 19-10-2017

Re: £95 TopCashBack declined

Hi Gandalf,
Thank you,
Omar