£95 TopCashBack declined
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- Re: £95 TopCashBack declined
19-10-2017 8:47 PM
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Hi there, I have just received messages from TopCashBack saying that my cashback has been declined after raising the issue. I am due £95 for signing up for fibre broadband. Can someone please let me know why this was declined? The message is shown in the images. I am incredibly careful when going through topcashback and ensuring that cookies etc are enabled. I am very surprised that this has been declined. Please sort this out. £95 is a lot of money!
https://drive.google.com/file/d/0BxvC6el0rEFDczFQX1dMNnNXNkU/view?usp=drivesdk
https://drive.google.com/file/d/0BxvC6el0rEFDU0dRR2JLeDNfNEk/view?usp=drivesdk
Fixed! Go to the fix.
Re: £95 TopCashBack declined
20-10-2017 4:56 PM - edited 20-10-2017 5:08 PM
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Hi @oidarwazeh & welcome to the forums.
Before we can assist, as the cashback has been offered by a 3rd party affiliate could you please raise a transaction query? this will initiate a dialogue between Top Cashback and ourselves where we can get to the bottom of the issue.
Sorry That I've been unable to help directly, please let us know how you get on.
Re: £95 TopCashBack declined
20-10-2017 5:19 PM
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How do I do that? I have submitted a ticket with topcashback as well as continuing with my existing claim.
Kind regards,
Omar Darwazeh
Re: £95 TopCashBack declined
22-10-2017 12:51 PM
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This link should help
Re: £95 TopCashBack declined
22-10-2017 1:08 PM
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I'll open up a new claim then. Please let me know how it goes.
Kind regards,
Omar
Re: £95 TopCashBack declined
22-10-2017 1:15 PM
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Hi Jono,
I cannot open up a claim with Plus net as I have already done this. I went to close the claim to try and solve this and now my claim is closed! What can I do now? I've requested a support ticket.
Is that it now, will I lose the chance to claim the 95 quid?
Kind regards,
Omar
Re: £95 TopCashBack declined
22-10-2017 1:29 PM
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Re: £95 TopCashBack declined
22-10-2017 1:34 PM
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I'm confused. I've been in contact with them over 3 weeks. They've said it's declined as you can see. So they've made contact with Plus net. I can't do anymore as contact has already been made and Plus net has made a decision. Is there no record of this on plus nets side?
Kind regards,
Omar
Re: £95 TopCashBack declined
22-10-2017 1:55 PM
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oidarwazeh wrote:
I'm confused. I've been in contact with them over 3 weeks. They've said it's declined as you can see. So they've made contact with Plus net. I can't do anymore as contact has already been made and Plus net has made a decision. Is there no record of this on plus nets side?
Sorry, I miss understood, I've raised this with our cashback team and will let you know when they update me.
Sorry again.
Re: £95 TopCashBack declined
22-10-2017 2:04 PM
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No need to apologise. I probably wasn't very clear in my original post. Thank you.
Omar
Re: £95 TopCashBack declined
23-10-2017 4:13 PM
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Re: £95 TopCashBack declined
23-10-2017 4:21 PM
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Thank you!
Kind regards,
Omar
Re: £95 TopCashBack declined
29-10-2017 1:44 PM
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Hi there,
Any news on this front?
Kind regards,
Omar
Re: £95 TopCashBack declined
29-10-2017 2:50 PM
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Hi Omar,
I've not heard anything yet I'm afraid. I've chased this up with @JonoH for you now.
He's not in the office at the moment but he'll check when he's back.
Re: £95 TopCashBack declined
29-10-2017 3:03 PM
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Thank you,
Omar
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