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£95 Quidco Cashback Declined

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richardbo
Newbie
Posts: 4
Registered: 07-08-2017

£95 Quidco Cashback Declined

Hello,

 

I signed up for Plusnet through Quidco on 9th June.  My cashback tracked through Quidco yet it was declined by Plusnet.  I then raised a claim through Quidco and submitted all relevant information, yet I have just been informed today that my claim has been declined once again.  I find this to be unacceptable.

 

The cashback incentive helped influence my decision to choose Plusnet and I have been pleased by my decision up until now as the service has been pretty much flawless.  However, I find the rejection of the cashback to be very disappointing.

Can somebody have a look into this for me please?  I can submit any further information that may be needed.

 

Thanks.

6 REPLIES
richardbo
Newbie
Posts: 4
Registered: 07-08-2017

Re: £95 Quidco Cashback Declined

Mr Gandalf, you have suggested in this thread - https://community.plus.net/t5/My-Account-Billing/Cashback-declined/m-p/1464488#M26634 - that those with declined cashback should raise the matter through their affiliate.  The problem being, I have already raised the matter with Quidco via a claim which was also declined by Plusnet and as such I cannot raise another claim with them.

 

Can you give any further help please?

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: £95 Quidco Cashback Declined

Fix

In addition to my response there, we've received an update from our Marketing team advising that the rejected cashbacks because of this issue should be automatically approved by the end of the month.


Can you let us know how your Quidco account looks in September?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
richardbo
Newbie
Posts: 4
Registered: 07-08-2017

Re: £95 Quidco Cashback Declined

Cool, thanks for the update.  I'll keep an eye on things and report back.  Cheers.

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: £95 Quidco Cashback Declined

No problems, keep us posted

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
richardbo
Newbie
Posts: 4
Registered: 07-08-2017

Re: £95 Quidco Cashback Declined

Just a quick update to say I received my cashback.  Good stuff.  Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,564
Fixes: 414
Registered: 21-04-2017

Re: £95 Quidco Cashback Declined

Great stuff, happy to hear that!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team