£80 Quidco Cashback Declined
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- £80 Quidco Cashback Declined
07-08-2017 11:37 AM
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Ordered Fibre broadband with line-saver line rental on the 4th July.
Service was activated on 3rd August and i have had my quidco declined on the basis i supposedly used a loyalty / membership / discount code.
Can you advise what exactly the code you see as being used as i do not recall entering any discounts.
Thanks,
Fixed! Go to the fix.
Re: £80 Quidco Cashback Declined
07-08-2017 2:41 PM
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The current advice is to raise a support ticket with Quidco to restart the claim process.
Re: £80 Quidco Cashback Declined
07-08-2017 10:09 PM
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Hi, thanks for responding. I reached back out to quidco who sent me the exact same response they had sent me earlier stating that Plusnet have informed them i had used a promotional code.
Re: £80 Quidco Cashback Declined
08-08-2017 3:29 PM
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In addition to my response elsewhere, we've received an update from our Marketing team advising that the rejected cashbacks because of this issue should be automatically approved by the end of the month.
Can you let us know how your Quidco account looks in September?
Anoush
Re: £80 Quidco Cashback Declined
09-08-2017 7:30 PM
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Hi Anoush,
Thanks for getting back to me. I will check my account and revert back in September.
Can you advise if there is anything i should do to follow up with Quidco? They are refusing to reopen my claim as they have told me plusnet made a final decision on my cashback being declined and there is nothing further I can do contrary to what has been discussed in this thread.
Thanks,
H
Re: £80 Quidco Cashback Declined
09-08-2017 7:36 PM
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We're advised that your cashback should automatically show as approved at the end of the month. I'd recommend to keep an eye on it and let us know at the start of September if there are any issues.
Re: £80 Quidco Cashback Declined
14-09-2017 6:05 PM
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Hello, i had £80 quidco tracking which showed a resolution date of today however it is still showing as tracking from the 4th July. Can you advise what the next steps should be?
Re: £80 Quidco Cashback Declined
14-09-2017 6:12 PM
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Rant over 😎
Re: £80 Quidco Cashback Declined
14-09-2017 6:26 PM
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I've sent your account details over to our marketing team to further investigate.
I'd expect to hear back by tomorrow.
Are you expecting cashback?
Re: £80 Quidco Cashback Declined
14-09-2017 6:33 PM
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Re: £80 Quidco Cashback Declined
18-09-2017 5:08 PM
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Just a heads up that I've not forgotten about this.
I've not heard back as of yet so I'm chasing this up.
Re: £80 Quidco Cashback Declined
18-09-2017 6:20 PM
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thanks
Re: £80 Quidco Cashback Declined
19-09-2017 1:09 PM
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Re: £80 Quidco Cashback Declined
16-10-2017 2:55 PM
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Hello, is there anything further i need to do from my side as I am yet to receive my cashback.
Can you advise which date is 30 days from when the manual validation was actioned?
thanks,
Re: £80 Quidco Cashback Declined
16-10-2017 3:55 PM - edited 16-10-2017 3:56 PM
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Hi there,
I'd have thought you'd have received the cashback by now.
I've sent your account details over to my line manager to further investigate.
As soon as I receive more info, I'll post back here.
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