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£80 Quidco Cashback Declined

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hazza1984
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Registered: 07-08-2017

£80 Quidco Cashback Declined

Ordered Fibre broadband with line-saver line rental on the 4th July.

 

Service was activated on 3rd August and i have had my quidco declined on the basis i supposedly used a loyalty / membership / discount code.

 

Can you advise what exactly the code you see as being used as i do not recall entering any discounts.

Thanks,

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20 REPLIES
Animegav
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Re: £80 Quidco Cashback Declined

If you check out the other threads it's been mentioned that there was an issue with the referral system which has now been resolved.

The current advice is to raise a support ticket with Quidco to restart the claim process.
hazza1984
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Re: £80 Quidco Cashback Declined

Hi, thanks for responding. I reached back out to quidco who sent me the exact same response they had sent me earlier stating that Plusnet have informed them i had used a promotional code.

Plusnet Help Team
Plusnet Help Team
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Re: £80 Quidco Cashback Declined

In addition to my response elsewhere, we've received an update from our Marketing team advising that the rejected cashbacks because of this issue should be automatically approved by the end of the month.


Can you let us know how your Quidco account looks in September?

 

Anoush

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 Anoush Mortazavi
 Plusnet Help Team
hazza1984
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Re: £80 Quidco Cashback Declined

Hi Anoush,

 

Thanks for getting back to me. I will check my account and revert back in September.

 

Can you advise if there is anything i should do to follow up with Quidco? They are refusing to reopen my claim as they have told me plusnet made a final decision on my cashback being declined and there is nothing further I can do contrary to what has been discussed in this thread.

 

Thanks,

H

Plusnet Help Team
Plusnet Help Team
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Re: £80 Quidco Cashback Declined

We're advised that your cashback should automatically show as approved at the end of the month. I'd recommend to keep an eye on it and let us know at the start of September if there are any issues.

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 Anoush Mortazavi
 Plusnet Help Team
hazza1984
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Re: £80 Quidco Cashback Declined

Hello, i had £80 quidco tracking which showed a resolution date of today however it is still showing as tracking from the 4th July. Can you advise what the next steps should be?

Shep41
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Re: £80 Quidco Cashback Declined

this is becoming a regular feature on this forum. So it's obvious that something is failing between plusnet and quidco . How many more customers need to complain and wait months for something they were promised?
Rant over 😎
Plusnet Help Team
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Re: £80 Quidco Cashback Declined

@hazza1984

I've sent your account details over to our marketing team to further investigate.

I'd expect to hear back by tomorrow.

 

@Shep41

Are you expecting cashback?

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 Anoush Mortazavi
 Plusnet Help Team
Shep41
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Re: £80 Quidco Cashback Declined

Hi Gandalf. No I'm not .. it just seems alot of new pn customers are experiencing the same problems
Plusnet Help Team
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Re: £80 Quidco Cashback Declined

@hazza1984

 

Just a heads up that I've not forgotten about this.

I've not heard back as of yet so I'm chasing this up.

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 Anoush Mortazavi
 Plusnet Help Team
hazza1984
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Re: £80 Quidco Cashback Declined

thanks

Plusnet Help Team
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Re: £80 Quidco Cashback Declined

We've now manually validated the cashback so you should receive the payment via your Quidco account within 30 days.

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 Anoush Mortazavi
 Plusnet Help Team
hazza1984
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Re: £80 Quidco Cashback Declined

Hello, is there anything further i need to do from my side as I am yet to receive my cashback.

Can you advise which date is 30 days from when the manual validation was actioned?

 

thanks,

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Plusnet Help Team
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Re: £80 Quidco Cashback Declined

Hi there,

I'd have thought you'd have received the cashback by now.

I've sent your account details over to my line manager to further investigate.

As soon as I receive more info, I'll post back here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team