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£75 cashback

frankiethecat
Newbie
Posts: 3
Registered: ‎04-09-2019

£75 cashback

Any idea how to go about getting this?

9 REPLIES 9
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Dincan
Newbie
Posts: 1
Registered: ‎04-09-2019

Re: £75 cashback

Good question
Plus net recently cancelled my contract by mistake
I have had to take out another contract to hopefully get everything resolved but no one mentioned cash back to me
Plusnet Help Team
Plusnet Help Team
Posts: 1,586
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: £75 cashback

 

Hi both,

 

If you signed up for a deal which included cashback, you'd receive an email from noreply@plusnetrewards.com (or similar) within 30 days of your account going live.

 

It's worth noting that not all deals include cashback and that some emails clients will push this email to the junk folder, so it's worth checking both of those aspects prior to us chasing this on your behalf.

 

I'd also double-check that your cashback isn't being provided via an affiliate, such as Quidco etc.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
frankiethecat
Newbie
Posts: 3
Registered: ‎04-09-2019

Re: £75 cashback

I still haven't received this (£75) cashback.

 

Checked for links on emails, and in junk box of email, and can't find anything.

 

Please can you arrange for this to be re-sent, as it has been well more than 30 days, and this is not fair!

Plusnet Help Team
Plusnet Help Team
Posts: 536
Thanks: 74
Fixes: 40
Registered: ‎02-05-2017

Re: £75 cashback

Hi @frankiethecat, thanks for getting back in touch.

 

I am really sorry there has been little communication surrounding your reward card. It's showing on our side that an email has been sent for you to claim as 04/09/2019, so I am sincerely sorry this does not seem to have reached you. As you have checked your spam/junk folder and nothing is showing there, we would be happy to manually redeem this on your behalf if you'd like? The reward card would then be sent to you within 30 days of claiming.

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
frankiethecat
Newbie
Posts: 3
Registered: ‎04-09-2019

Re: £75 cashback

Further to my message from RandallFlagg (Plusnet Help Team) (05-09-2019 10:01 AM), yes, please initiate this, as it is not in my Junk, or other folder.  I have already waited over 30 days.  Are you saying I have to wait another 30 days?Huh

Plusnet Help Team
Plusnet Help Team
Posts: 7,188
Thanks: 745
Fixes: 283
Registered: ‎01-01-2012

Re: £75 cashback

Thanks for getting back to us @frankiethecat

I've claimed the cashback on your behalf and you should receive it in the post within the next 30 days.

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Doorman
Grafter
Posts: 33
Registered: ‎17-12-2013

Re: £75 cashback

@MatthewWheeler Rather than start a new identical thread I thought I would post in this one. My service went live over 30 days ago now and I haven't received anything regarding my £75 cashback either. Can you look into it for me?

Plusnet Help Team
Plusnet Help Team
Posts: 1,586
Thanks: 301
Fixes: 58
Registered: ‎11-01-2018

Re: £75 cashback

 

Hi @Doorman

 

My apologies that the redemption email hasn't reached you.

 

I've provided the relevant link manually via a ticket here.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Moderator
Moderator
Posts: 21,177
Thanks: 3,068
Fixes: 621
Registered: ‎11-01-2008

Re: £75 cashback


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This topic has been moved from ADSL Broadband to My Account / Billing

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