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£75 cashback on its way - but it's been over 30 days

Miles_W
Newbie
Posts: 4
Registered: ‎03-04-2020

£75 cashback on its way - but it's been over 30 days

I had the email to claim my cashback, completed the form and received the claim confirmation email. This was on 17 March and the email said to allow up to 30 days for postal deliveries to arrive. It's now over 40 days and I haven't received anything - could someone have a look if anything has been sent to me please?

1 REPLY 1
EdWeasley
Plusnet Help Team
Plusnet Help Team
Posts: 122
Thanks: 7
Fixes: 3
Registered: ‎09-03-2020

Re: £75 cashback on its way - but it's been over 30 days

Hi @Miles_W,


Thank you for taking your time to get in touch.


I am very sorry that you are having a problem with our service. As my response contains account sensitive information this is not something I can provide over this platform. I have created a support question on your account with the answer and you are able to respond to this. You can view this on the following link. https://www.plus.net/wizard/?p=view_question&id=201323097

 

Kind regards,

 

Josh

 Josh Berriman
 Plusnet Help Team