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£75 cashback not recieved

TommyWilks
Newbie
Posts: 1
Registered: ‎19-04-2020

£75 cashback not recieved

Hi I signed up at the beginning of March and was told I would receive my £75 cashback within 10 days. Its now been over a month and nothing. Can't get through to anyone on chat or phone either.

 

Also my connection is constantly dropping.

 

Starting to think plusnet may of been a mistake. 

6 REPLIES 6
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,139
Thanks: 994
Fixes: 403
Registered: ‎01-01-2012

Re: £75 cashback not recieved

Thanks for getting in touch @TommyWilks

From what I can see the e-mail for you to claim your cashback was sent on the 23rd of March. I've created a ticket on your account with a direct link to claim it which you can view by going here

Let us know if there's anything else we can help with

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
AnneL
Newbie
Posts: 3
Registered: ‎20-04-2020

Re: £75 cashback not recieved

Hi

 

I also have the same issue, signed up on the 10th March 2020 and no email to claim the £75 cashback.  Would be grateful if this could be looked into, please.

 

Many thanks.

Anne

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: £75 cashback not recieved

Hi @AnneL,

I've taken a look into your query this afternoon and raised a response via a support ticket, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
AnneL
Newbie
Posts: 3
Registered: ‎20-04-2020

Re: £75 cashback not recieved

Hi

 

Thanks for your reply, the 'Contract' address link provided in the ticket directs me to the Help Assistant Page with an error. Could you please check it and resend so I can take a look at it.

 

Regards

Anne

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,251
Thanks: 142
Fixes: 57
Registered: ‎26-03-2018

Re: £75 cashback not recieved

Hi @AnneL,

Apologies for any inconvenience. If you click here it should work.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
AnneL
Newbie
Posts: 3
Registered: ‎20-04-2020

Re: £75 cashback not recieved

Hi

 

Yes it did work thank you, much appreciated.

 

I am somewhat disappointed as I signed up online on the last day of PN advertised £75 Cashback and within the deadline that evening.  However an open forum isn't the place to pursue this problem.

 

I thank you for your assistance.

 

Regards

Anne