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£75 cashback not received

lara-plus
Browser
Posts: 1
Registered: ‎22-10-2019

£75 cashback not received

I have not received my promised £75 cashback. I signed up on the plusnet website on 19th August, and my service went live on the 4th September. 

 

Please can you help.

13 REPLIES 13
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,954
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Registered: ‎27-04-2007

Re: £75 cashback not received

Hi there, 

 

Our records show that we sent you an email on 10/9/19 so it would be a good idea to try searching your emails for one from no-reply@plusnetrewards.com if you don't find anything please reply to the ticket I've linked to below and we can claim it on your behalf. 

 

https://www.plus.net/wizard/?p=view_question&id=195394489

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
Thanks: 1
Registered: ‎23-10-2019

Re: £75 cashback not received

hi   I joined I/10/19  & not received notification for promised £75 checked emails nothing

anyone help on this

thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
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Registered: ‎21-04-2017

Re: £75 cashback not received

Thanks for getting in touch @weelsofsteel I'm sorry to see you've not received an email to redeem your cashback.

Our system is showing this to be sent on 09-Oct-2019 00:01 from no-reply@plusnetrewards.com however to make things easier if you click Here I've added a link to the form that the email contains for you to claim your cashback. Once you've filled the form out you'll receive your cashback within 30 days. I hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
Thanks: 1
Registered: ‎23-10-2019

Re: £75 cashback not received

i have checked all mails, spam, there is no mail posted on the 9th

your link just takes me to my account where there is no sign of any form I even registered with your own email service (11 messages ) none of these go back to the 9th

you may have sent it but it as not arrived in my in box

please send another one

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
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Registered: ‎21-04-2017

Re: £75 cashback not received

Thanks for getting back to us @weelsofsteel 

If you log into your account then click on the above link you'll be able to view my reply which contains the link to the form. My ticket response was also emailed to yourself at about the same time I posted here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
Thanks: 1
Registered: ‎23-10-2019

Re: £75 cashback not received

logged into my account clicked on the "link" still no form  !!

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
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Registered: ‎21-04-2017

Re: £75 cashback not received

Thanks for getting back to us @weelsofsteel 

Can you send me a PM a screenshot showing what you see when you log into your account then click onhttps://www.plus.net/wizard/?p=view_question&id=195409001 Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
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Registered: ‎23-10-2019

Re: £75 cashback not received

why cant you just send the form as a attachment via email?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
Thanks: 9,192
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Registered: ‎21-04-2017

Re: £75 cashback not received

I've done exactly that, you should've received an email on or about 12:41 this afternoon.

Could you check your emails for us please? 🙂

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
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Registered: ‎23-10-2019

Re: £75 cashback not received

this is the only mail from you at 12.41





Hi weelsofsteel,

Gandalf (Plusnet Help Team) posted a new reply in My Account/Billing on 23-10-2019 12:42 PM :






Re: £75 cashback not received

Thanks for getting in touch @weelsofsteel I'm sorry to see you've not received an email to redeem your cashback.
Our system is showing this to be sent on 09-Oct-2019 00:01 from no-reply@plusnetrewards.com however to make things easier if you click Here I've added a link to the form that the email contains for you to claim your cashback. Once you've filled the form out you'll receive your cashback within 30 days. I hope this helps.







You are receiving this email because a new message matches your subscription to a topic.

Thanks for being part of our Community, we look forward to seeing you soon.

Best wishes,
Plusnet Help Team

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
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Re: £75 cashback not received

@weelsofsteel In the email you've received, if you click where it says "Here" you should be taken to the form.

[edit]

Sorry I see that email was on the back of my community post. You should've received an email directly from your account at that time. If it's nowhere to be seen in any folder, are you happy for us to redeem this on your behalf?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
weelsofsteel
Hooked
Posts: 6
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Registered: ‎23-10-2019

Re: £75 cashback not received

the form was found filled it in & it should be in process ...pheeeewwww🙄

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,261
Thanks: 9,192
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Registered: ‎21-04-2017

Re: £75 cashback not received

Excellent! I'm happy we got there in the end. 😬

Let us know if there's anything else you'd need help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team