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£75 cashback not received

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doe28cooper
Newbie
Posts: 1
Registered: a week ago

£75 cashback not received

Hi I signed up for plusnet broadband on the 10th of September after comparing through Money Supermarket, the service has been live for some time but I still haven't received confirmation of the £75 cashback. I've checked my spam folders and found no correspondence, please advise.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,469
Thanks: 284
Fixes: 84
Registered: ‎26-03-2018

Re: £75 cashback not received

Hi @doe28cooper,

 

I'm sorry that the cashback redemption email hasn't arrived at your side. I've checked your account and can see that this email should have been sent to you on the 20th of September. I've redeemed your cashback from here for you and you should receive it within the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team