£75 cashback from plusnet is very misleading!
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- Re: £75 cashback from plusnet is very misleading!
£75 cashback from plusnet is very misleading!
25-10-2014 3:05 PM
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Only to discover nearly an 1 hour ago that the offer is ONLY available to Unlimited Broadband and not Fibre!! This is extremely confusing because on your website it states that unlimited packages receive £75 cashback. This was the main reason for change.
You've already upset me PN (it's not the first time)
I really hope I can get £75 as it would be nice, especially choosing PN to move back to after BT as was going to choose Sky.
Not Happy!!!
Re: £75 cashback from plusnet is very misleading!
25-10-2014 3:13 PM
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However a little lower down £75 cash back is only mentioned on the first of the three packages which is not fibre, although it doesn't say so.
I can understand the confusion, certainly for the uninitiated.
PS I recommended Plusnet to a young lady yesterday evening. She would not be viewing this page with the benefit of my experience.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: £75 cashback from plusnet is very misleading!
25-10-2014 3:17 PM
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When do the Forum staff work?
Re: £75 cashback from plusnet is very misleading!
25-10-2014 3:38 PM
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If you would be so kind as to PM me your details, I will have a look at it for you and see if I can locate the call. I will be here until 5pm today then back in the office at 11.30am on Monday. I hope you're having a nice weekend and I look forward to hearing from you soon.
Warm regards
Sharon
Re: £75 cashback from plusnet is very misleading!
25-10-2014 3:55 PM
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Re: £75 cashback from plusnet is very misleading!
25-10-2014 4:11 PM
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Re: £75 cashback from plusnet is very misleading!
25-10-2014 4:26 PM
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NE
Re: £75 cashback from plusnet is very misleading!
25-10-2014 4:27 PM
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Plusnet Broadband Offers Cashback
Broadband Only £5.25
Unlimited Broadband and Homephone Up To 17Mb and £75 Plusnet Cashback Cheque £10.50
Unlimited Fibre Extra and Homephone up to 76Mb Exclusive Offer!Ends Tomorrow £126.00
Unlimited Fibre and Homephone up to 38Mb Exclusive Offer!Ends Tomorrow £105.00
However only for new customers only and cash back is never guaranteed.
Re: £75 cashback from plusnet is very misleading!
25-10-2014 4:46 PM
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I really fail to see how a banner for one product can apply to all products when they each have their own banner
Re: £75 cashback from plusnet is very misleading!
25-10-2014 4:57 PM
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@OldJim - See my screenshots - the banner is the same for the 1 page and £75 is highlighted and has an arrow pointing down to packages. So common sense is that the banner is representing ALL packages on that page
On the community page - it has fibre unlimited in the post - this is also confusing because you would think if it's in the same post it must receive £75 cashback because they are in the same post as £75 cashback offer.
Re: £75 cashback from plusnet is very misleading!
25-10-2014 5:05 PM
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The top of the first screen shot is the same as the one I posted and again refers to £2.49 per month
Of course you have the usual get out of contract clause so what you do is up to you
Re: £75 cashback from plusnet is very misleading!
25-10-2014 5:08 PM
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I'm waiting to see what Sharon says as this does seem confusing, a customer service rep also said that it was for all unlimited packages - no mention of just being ADSL but ALL.
I could cancel and switch to ADSL then upgrade to fibre. But I await outcome first from Sharon as I don't want my order messed up
Re: £75 cashback from plusnet is very misleading!
25-10-2014 5:30 PM
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Re: £75 cashback from plusnet is very misleading!
25-10-2014 5:49 PM
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But it will tie over for Christmas and treating the family. We all need to save as much money as we can.
-NE
Re: £75 cashback from plusnet is very misleading!
26-10-2014 2:47 AM
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Shocking to see theres still issues with customers getting the cashback deal, it stinks that you have to raise a support ticket to get this cashback, I bet theres a few customers who have lost out on cashback deals because they didn't know they had to raise a ticket in order to get it.
Poor show
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- Re: £75 cashback from plusnet is very misleading!