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£75 cashback email not received

rochdaleblue
Newbie
Posts: 3
Thanks: 1
Registered: ‎03-08-2022

£75 cashback email not received

Hi Plusnet my service went live about 10 days ago and i was informed the email to register for the £75 cashback card should arrive within the first 10 days can anybody help with this.

7 REPLIES 7
Spattzzz
Dabbler
Posts: 17
Registered: ‎29-07-2022

Re: £75 cashback email not received

Don’t hold your breathe, think this is just a scam, still waiting for mine and the award winning customer service doesn’t actually exist unless you feel like being on hold for 1/2hr.

They literally don’t allow email contact.
Mav
Moderator
Moderator
Posts: 22,425
Thanks: 4,754
Fixes: 516
Registered: ‎06-04-2007

Re: £75 cashback email not received

@rochdaleblue 

Have you checked any spam email folders?

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

rochdaleblue
Newbie
Posts: 3
Thanks: 1
Registered: ‎03-08-2022

Re: £75 cashback email not received

Yes all span folders checked.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,931
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: £75 cashback email not received

Hiya @rochdaleblue

 

Thanks for getting in touch and I am sorry for the late reply. 


We’re quite busy right now, so it’s taking a little longer than I'd usually like to get back to customers and I'm sorry about that.

 

I can see the email was sent on the 5th and claimed on that date Smiley

 

It should be with you in the next 30 days, is there anything else I can help with today? 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
Baggsy
Hooked
Posts: 8
Registered: ‎06-08-2022

Re: £75 cashback email not received

Congrats Rochdaleblue.  I went live 2 months ago and am still waiting for the email!!

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: £75 cashback email not received

@Baggsy, please see my reply to your previous post Here.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
rochdaleblue
Newbie
Posts: 3
Thanks: 1
Registered: ‎03-08-2022

Re: £75 cashback email not received

Thank you i have now received the email.