£75 cashback confirmation email not received
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Re: £75 cashback confirmation email not received
18-10-2019 2:45 PM
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Hi @ann46,
You signed up through an affiliate (likely TopCashBack or Quidco) so the Cashabck is paid via them. They'll have their own tracking system in place for you to monitor this, if it goes past the 'tracking time' you'll need to raise a claim with that provider.
Re: £75 cashback confirmation email not received
26-10-2019 1:12 PM
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hi jo lo. From boo1. Thanks. Very. Mutch I. Got. the. cash back. today. Thank. you
Re: £75 cashback confirmation email not received
27-10-2019 8:55 AM
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Glad to hear it's sorted @boo1
Let us know if you have any further issues
Re: £75 cashback confirmation email not received
29-10-2019 10:32 PM
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Re: £75 cashback confirmation email not received
30-10-2019 1:00 PM
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You've opened a separate thread about this already which I've responded to directly. Your issue will be dealt with on their for you as to not duplicate the issue.
Re: £75 cashback confirmation email not received
06-11-2019 6:58 PM
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I have the same issue, I was told I would receive the email within 10 days of going live which was on Sunday.
Re: £75 cashback confirmation email not received
07-11-2019 8:17 AM
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Hi @Louloumayne, thanks for getting in touch.
From checking over the system, it looks like an email was sent on 31/10/2019 to claim your reward. If you haven't done so already, I'd recommend checking your spam/junk folder.
Please let us know how you get on
Re: £75 cashback confirmation email not received
13-11-2019 4:04 PM
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Hi I joined with Plusnet in August this year, and I haven't yet received and email about the rewards. I have checked my emails for the below email address Plusnetrewards, but nothing. If this could be looked at i would appreciate it. Thank you
Re: £75 cashback confirmation email not received
13-11-2019 4:37 PM - edited 13-11-2019 4:40 PM
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Hi, I started plusnet broadband and phone on 15th October 2019. I have received my £75 cashback card. I have not redeived an activation code email even though I have requested one on the www.plusnet.purecard.com website. Can anyone help? I have checked my spam folder.
Thanks
Re: £75 cashback confirmation email not received
13-11-2019 6:43 PM
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Thank you for getting in touch. I have investigated your account and fount out why you haven't heard anything from Plusnet.
Please follow the ticket link here
Kind Regards
Re: £75 cashback confirmation email not received
13-11-2019 6:49 PM
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Re: £75 cashback confirmation email not received
27-11-2019 11:45 PM
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Hi, I also joined with Plusnet in September this year, and I haven't yet received and email about the rewards too. I have checked my emails for the below email address Plusnet rewards, but also nothing. Please could you check for me too. Many Thanks
Re: £75 cashback confirmation email not received
28-11-2019 5:19 PM
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Hi @katrina4026 and welcome to the Community Forums.
I've looked into your cashback offer and although I can't confirm the details regarding this here I have raised a ticket on your account regarding this which can be seen here.
I hope this helps and if there's anything you need moving forwards then please don't hesitate to get back in touch.
Re: £75 cashback confirmation email not received
04-03-2020 4:05 PM
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I am in the same boat. Signed up in August and I have routinely checked my inbox ever since, and no email has been received!
Please can you chase this up and advise?
Re: £75 cashback confirmation email not received
05-03-2020 5:08 PM
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hi chris higgs it as happend to me i to had the same problem it says after going live date you will get an e-mail atter 10 days this do's not happen but not to worry i am sure if you to forum and reply to one of the members about cashback i am sure one of the plusnet help team will help you with this let me know how you get on thanks from boo1
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