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£75 cash back - not received

frazercarr
Newbie
Posts: 3
Registered: ‎29-10-2019

£75 cash back - not received

Broadband activated on 27/08 but no email received re: cash back. Please advise how to claim as I believe I should be entitled to it now
5 REPLIES 5
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: £75 cash back - not received

@frazercarr,

 

Sorry you haven't received the email. I've just checked our third party supplier portal but the claim expired three days ago. I've sent it to our billing team to issue it out from our offices for you and will update you once we've had confirmation that's happened. 

 

Sorry for any inconvenience. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
frazercarr
Newbie
Posts: 3
Registered: ‎29-10-2019

Re: £75 cash back - not received

Thanks, look forward to your update/confirmation of cash back

abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 107
Fixes: 60
Registered: ‎02-05-2017

Re: £75 cash back - not received

No worries @frazercarr

 

Just let us know if we can help with anything else

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
lukewest
Newbie
Posts: 1
Registered: ‎24-01-2020

Re: £75 cash back - not received

Hi

 

I have had the same problem I never received the email either and they are saying its to late. This is obviously an ongoing problem and they are blaming the customer.  I took out a contract in September because of the £70 cash back. People need to know about this before taking out a contract.  

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 1,382
Thanks: 247
Fixes: 59
Registered: ‎07-12-2017

Re: £75 cash back - not received

Hi @lukewest, thanks for getting in touch.

 

I have taken a look into your cashback and provided a more detailed response on your account here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team