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£75 cash back not received.

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Loginname123
Newbie
Posts: 1
Registered: ‎25-10-2019

£75 cash back not received.

Hi! 

 

I have checked  spam email etc and I have not received my email link to claim the £75 cash back. I have now been with plus net for a month. What happens now? Thanks. 

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: £75 cash back not received.

Fix

Hi @Loginname123

 

I'm really sorry that you haven't heard anything sooner. I'm afraid that I can't get this to you straight away and I know it can be a little frustrating. As I have manually redeemed this, this should be with you in the next 30 days. A ticket and SMS update have been provided of which you can view here

 

If you celebrate Halloween, I hope you have an absolute scream. I love all things spooky! I'm decorating our front doorstep with a ghost, skull, bones, cobweb and coffin. I'm hoping that the children on the street find it terrifying haha. My partners painting a broomstick (no idea why when a broom's a broom) and I'm rocking the Zombie look. Hopefully, no blood-curdling screams that annoy the neighbours and result in me being put in a casket myself! 

Enough of my rambling anyway and should you require further assistance, please feel free to give us a shout. We're here from 7:30 am until 10 pm 7 days a week.

 

Kind Regards

 

Smiley 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
bluenose380
Newbie
Posts: 1
Registered: ‎03-11-2019

Re: £75 cash back not received.

i also have not had the email and just had 2nd bill

Plusnet Help Team
Plusnet Help Team
Posts: 1,076
Thanks: 251
Fixes: 68
Registered: ‎06-08-2018

Re: £75 cash back not received.

@bluenose380,

 

I'm sorry you've not received your claim email. I've just created a ticket on your account here with your unique claim link. Please click this link and fill in your claim for to receive the cashback. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
JoF876
Newbie
Posts: 1
Registered: a week ago

Re: £75 cash back not received.

Hello, 

 

i joined plus net a month ago and am having the same problem. 

No email or any sign of cash back as promised on the website. 

Any help would be hugely appreciated 

 

thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 778
Thanks: 103
Fixes: 43
Registered: ‎23-01-2018

Re: £75 cash back not received.

Hi @JoF876

 

Thank you for getting in touch. I have investigated your account and provided an update for you here

 

Kind Regards

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
lb3
Newbie
Posts: 1
Registered: 7 hours ago

Re: £75 cash back not received.

Hi Olly,

I’m having the same issue. Joined Plusnet over a month ago and not received an email. I’ve checked my junk but no sight of it!

Please advise
Thanks