£75 cash back not received.

[#1]

Hi! 

I have checked  spam email etc and I have not received my email link to claim the £75 cash back. I have now been with plus net for a month. What happens now? Thanks. 

[#2 · Accepted solution]

Hi @Loginname123

I'm really sorry that you haven't heard anything sooner. I'm afraid that I can't get this to you straight away and I know it can be a little frustrating. As I have manually redeemed this, this should be with you in the next 30 days. A ticket and SMS update have been provided of which you can view here

If you celebrate Halloween, I hope you have an absolute scream. I love all things spooky! I'm decorating our front doorstep with a ghost, skull, bones, cobweb and coffin. I'm hoping that the children on the street find it terrifying haha. My partners painting a broomstick (no idea why when a broom's a broom) and I'm rocking the Zombie look. Hopefully, no blood-curdling screams that annoy the neighbours and result in me being put in a casket myself! 

Enough of my rambling anyway and should you require further assistance, please feel free to give us a shout. We're here from 7:30 am until 10 pm 7 days a week.

Kind Regards

 

[#3]

i also have not had the email and just had 2nd bill

[#4]

@bluenose380,

I'm sorry you've not received your claim email. I've just created a ticket on your account here with your unique claim link. Please click this link and fill in your claim for to receive the cashback. 

[#5]

Hello, 

i joined plus net a month ago and am having the same problem. 

No email or any sign of cash back as promised on the website. 

Any help would be hugely appreciated 

thanks!

[#6]

Hi @JoF876

Thank you for getting in touch. I have investigated your account and provided an update for you here

Kind Regards

[#7]

Hi Olly,

I’m having the same issue. Joined Plusnet over a month ago and not received an email. I’ve checked my junk but no sight of it!

Please advise
Thanks