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£75 cash back email not received

Plusnet Help Team
Plusnet Help Team
Posts: 746
Thanks: 100
Fixes: 29
Registered: ‎09-10-2018

Re: £75 cash back email not received

Hi @rjpowens, thanks for getting back to us.

 

We're sorry that you feel that way.

 

To clarify - the deal that you've evidenced does not reflect the package that you've chosen. You've evidenced a fibre deal but then taken ADSL, meaning that you, by default, aren't eligible for the offer.

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team