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£75 cash back email not received.

Posts: 2
Registered: ‎26-05-2020

£75 cash back email not received.

Hi Plusnet,


I rang customer services a while back to ask about the £75 cashback that I'm due and was told that I'd receive an email to activate the offer. I haven't received anything to date and have checked my junk / spam folder. Please look into this for me. 


Thank you.

Community Gaffer
Community Gaffer
Posts: 26,593
Thanks: 10,327
Fixes: 1,602
Registered: ‎21-04-2017

Re: £75 cash back email not received.

Thanks for getting in touch @2o2o I've looked into your cashback query and I've added details of this onto a support ticket you can view by going here: Let us know if there's anything else you'd need help with.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Posts: 1
Registered: ‎01-04-2020

Re: £75 cash back email not received.

Hello Plusnet

I joined Plusnet  for broadband in March 2020, as a recommendation of a family member, who has been with you for several years. Also the extra offer of £75 cash back seemed an extra bonus. I am sorry that I did not receive a notification email advising me about the cash back, however received all other emails for Plusnet. I have checked all folders, but the email about the cash back was not received, but the person I spoke to was not very helpful. He literally told me that I have missed the boat?

This seems very unfair, especially as I did not receive the email.

Way forward appreciated.

Kind regards