£75 cash back email not received
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- £75 cash back email not received
£75 cash back email not received
06-03-2019 2:42 PM
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Re: £75 cash back email not received
06-03-2019 3:01 PM
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Hi @rjpowens, thanks for getting in touch.
Sorry to hear you've received no communication surrounding your cash back. Can you confirm how you signed up to ourselves, for example through out own website or a third party website e.t.c?
Regards
Re: £75 cash back email not received
on 06-03-2019 3:09 PM - last edited on 06-03-2019 3:47 PM by dvorak
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Hi, signed up via Plusnet website on 6th February. Account name is [Removed], username [Removed].
Moderator's note by Adie (Dvorak) redacted personal information as it's a public forum. It's still available to staff.
Re: £75 cash back email not received
06-03-2019 4:26 PM
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Thanks for your response @rjpowens.
I'm currently looking into this for you and will update you via the account once I have some information.
Regards
Re: £75 cash back email not received
06-03-2019 4:40 PM
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We've created a support ticket on the account for you in relation to the cash back. This can be viewed here
Thanks
Re: £75 cash back email not received
06-03-2019 6:13 PM
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Re: £75 cash back email not received
07-03-2019 4:22 PM
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Re: £75 cash back email not received
07-03-2019 4:49 PM
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Re: £75 cash back email not received
07-03-2019 5:47 PM
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TopCashBack do state on their website that " Cashback will not be paid in conjunction with any other offer, voucher or discount code unless listed on this page, or with any other discounts such as refer a friend, staff or student discounts."
If you went for a different deal compared to what was showing on their end then that would invalidate the claim
Re: £75 cash back email not received
07-03-2019 5:57 PM
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Re: £75 cash back email not received
07-03-2019 6:13 PM
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If you've signed up through TopCashBack and you haven't received the cashback that is advertised you have to raise a claim through TopCashBack using their claim form.
Cashback advertised on a third party site is not provided to you by us, but by them. They have their own set of terms and conditions:
Re: £75 cash back email not received
07-03-2019 6:25 PM
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Re: £75 cash back email not received
07-03-2019 6:28 PM
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Re: £75 cash back email not received
07-03-2019 6:58 PM
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I’m not talking about a Topcashback offer.
Apologies, but in a previous post you noted:
Where does Plusnet state it won’t pay if you come through Topcashback?
This is why I posted the TopCashBack Ts+Cs. Also you had previously noted that you came through TopCashBack.
On the Plusnet website it advertised a £75 cashback offer that I clicked on and went through and started a contract on that basis
It did not. We had no direct website cashback deals during the period that you signed up for, unless it was for a Fibre service. You do not have a fibre service, and the package and price is different to the one listed in the image. Even the direct website Fibre cashback deal had an amount that was less that £75. The only £75 cashback deal that was available at that time was a third party affiliate deal - which I assume is the the PC mag image that you've provided.
as per attached evidence that that deal actually existed
That evidence shows that if you signed up through the PC Mag link that cashback was included but you have to click the 'get deal here' via their website, which you didn't do.
Re: £75 cash back email not received
07-03-2019 7:22 PM
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It appears there was something very misleading going on as both myself and my husband looked at the Plusnet website numerous times at that time both together and independently while deciding whether to go with Plusnet and we both believed that the £75 cashback deal that the bloke standing with his arms outstretched was advertising applied to the £18.99 per month 18 month contract we signed up for. I only subsequently found the pcmag image as I was looking for proof that I had not made it up as I didn’t screenshot Plusnet at the time, I have never previously been to the pcmag website. As for my deal not matching this, see attached. My confirmation email stated speeds of 8-19mbps and that my contract as being 18 months so it’s the same. Thank you for your time in making customers out to be dishonest chancers. I will know to take a photo as proof next time.
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