£75 cash back e-mail

[#1]

signed up to unlimited fibre 12/01/20 have not recieved my cash back e-mail, could a plusnet member of staff please check this for me

thank you 

[#2]

Hi @mike24

I've had a look in to this for you.

I can see that the promotional offer that you signed up with, does not include cash back.

Sorry for any confusion that has been caused. If you have any further questions, please let us know!