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£75 Plusnet reward card, no email received

Will90
Newbie
Posts: 3
Registered: ‎13-06-2020

£75 Plusnet reward card, no email received

Hi,

I'm new to Plusnet and so far am happy with the broadband speeds. When I signed up via plus.net website, a £75 plusnet reward card was mentioned, but unfortunately I have not received an email about this yet. Would some be so kind to let me know when I should receive this email?

Many thanks in advance.

5 REPLIES 5
Strat
Moderator
Moderator
Posts: 30,526
Thanks: 3,433
Fixes: 514
Registered: ‎14-04-2007

Re: £75 Plusnet reward card, no email received

Moderators Note
This topic has been moved from General Chat to Accounts / Billing.

Customer and Forum Moderator. Windows 10 Firefox 89.0.1 (64-bit)

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,355
Thanks: 160
Fixes: 65
Registered: ‎26-03-2018

Re: £75 Plusnet reward card, no email received

Hi @Will90,

Thanks for getting in touch and I'm glad to hear you're enjoying the services so far. I've taken a look into the cashback offer and I can see that it is valid and that an email should have been sent to you on the 29th of May at 00:00. If it's not in your inbox at all (always best to check the spam folder as sometimes it ends up there) then please let us know so that we can arrange to redeem the offer on your behalf.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Will90
Newbie
Posts: 3
Registered: ‎13-06-2020

Re: £75 Plusnet reward card, no email received

Hi,

Many thanks for your reply. I checked my spamfolder but nothing to be seen I'm afraid. I'm happy for it to be redeemed on by behalf (please inform me how this will happen).


Kind regards,
Will

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 1,355
Thanks: 160
Fixes: 65
Registered: ‎26-03-2018

Re: £75 Plusnet reward card, no email received

Hi @Will90,

Thanks for getting back to us. I've raised an escalation with our Cashback Team regarding this and once I've heard back from them I'll be in touch to let you know the next steps. Apologies for any inconvenience that this may have caused and if you have any other queries or issues that you'd like to raise with use then please don't hesitate to get back in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Will90
Newbie
Posts: 3
Registered: ‎13-06-2020

Re: £75 Plusnet reward card, no email received

Brilliant, many thanks.
I look forward to hearing from you.