£75 Plusnet reward card, no email received
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£75 Plusnet reward card, no email received
13-06-2020 4:32 PM
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Hi,
I'm new to Plusnet and so far am happy with the broadband speeds. When I signed up via plus.net website, a £75 plusnet reward card was mentioned, but unfortunately I have not received an email about this yet. Would some be so kind to let me know when I should receive this email?
Many thanks in advance.
Re: £75 Plusnet reward card, no email received
13-06-2020 11:50 PM
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This topic has been moved from General Chat to Accounts / Billing.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: £75 Plusnet reward card, no email received
16-06-2020 1:09 PM
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Hi @Will90,
Thanks for getting in touch and I'm glad to hear you're enjoying the services so far. I've taken a look into the cashback offer and I can see that it is valid and that an email should have been sent to you on the 29th of May at 00:00. If it's not in your inbox at all (always best to check the spam folder as sometimes it ends up there) then please let us know so that we can arrange to redeem the offer on your behalf.
Re: £75 Plusnet reward card, no email received
16-06-2020 4:41 PM
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Hi,
Many thanks for your reply. I checked my spamfolder but nothing to be seen I'm afraid. I'm happy for it to be redeemed on by behalf (please inform me how this will happen).
Kind regards,
Will
Re: £75 Plusnet reward card, no email received
19-06-2020 4:14 PM
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Hi @Will90,
Thanks for getting back to us. I've raised an escalation with our Cashback Team regarding this and once I've heard back from them I'll be in touch to let you know the next steps. Apologies for any inconvenience that this may have caused and if you have any other queries or issues that you'd like to raise with use then please don't hesitate to get back in touch.
Re: £75 Plusnet reward card, no email received
19-06-2020 4:53 PM
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I look forward to hearing from you.
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