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£75 Cashback

elc
Newbie
Posts: 1
Registered: ‎22-01-2020

£75 Cashback

I signed up for Plusnet broadband at the end of last year on a £75 cashback offer, but never received the email to claim it. A call to the number given on the FAQ section of this website was apparently to the wrong place, calling the next number given took me to a third party pre-recorded menu called "Card Services", that frankly sounded like a scam. This seems to be a common issue, which is quite disconcerting to say the least.

Could I please have the promised cashback?

1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: £75 Cashback

@elc,

 

Sorry you never received the email to claim. This was sent at midnight on 9th November. Unfortunately that claim expired 2 months later so the claim form won't work. As a result I processed a refund back to the account we've been taking the regular monthly payments from - You'll receive an automated email in 2 hours confirming this. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team