£75 Cashback?

[#1]

My service went live in Feb and i've yet to receive any email or anything regarding claiming the £75 cashback. Please can you advise.

[#2]

Hi

I am in the same boat and haven't received no email link to get £75 plusnet cashback card even though this is promised when signing up.

[#3]

Anybody?

[#4]

Good afternoon

We have a helpful guide to our cashback and rewards which may be able to answer your question here: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/. If you’re still having trouble, send us a direct message with your account username and we’ll be happy to help.

Jo

[#5]

Hi Jo

Thank you for your reply, but I believe you are missing the point. All we wish is for is  plusnet to fulfil their promise in sending the link to claim the £75 cashback. It seems from the forum that there is an issue with this. Thank you  in anticipation of your help in resolving the problem.

Graham2657

[#6]

Hi Graham.

There doesn't appear to be any outstanding cashback on the account which you have mentioned, could this be regarding a different account?

However, in regards to different cashback emails I understand the difficulty we do use a 3rd party company. Things can go wrong from time to time, especially when different emails have different security settings.

Thanks

Jo

[#7]

I didn't receive mine either. Mine went live on 26th Feb. They've said that the email was sent on 3rd March which I didn't receive, but they don't believe me and have now said that the offer has expired on 4th May and as a gesture of goodwill they have offered me £30

[#8]

And even your PM's get ignored..fantastic customer service...NOT

[#9]

Hi I've also been expecting a cashback email on my new contract but haven't received one yet. I went live with broadband on the 11th of May. Can a staff member contact me about this please?

[#10]

I'll certainly let my feet do the talking when my contract is up and i'm also going to see what the ombudsman has to say

[#11]

Hi @roadhog1, I am very sorry for the delay in us getting back to you.

I have taken a look at your account and provided a further response here.

[#12]

Why on earth would you send it to a plusnet email address which lets face it no one will ever use or even think to access. My regular email address with which i signed up to plusnet with would have been the obvious choice no?

Anyway nice scam, wonder how many £75 cashback offers haven't been redeemed because of this?

[#13]

Hi @roadhog1, I am sorry to hear you don't use the email address; this is the email address that we have stored on your account and shows as the contact email address since sign up.