£75 Cashback
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Re: £75 Cashback
28-11-2019 5:29 PM
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You're more than welcome @anniepatricia39,
Re: £75 Cashback
02-01-2020 2:28 PM
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Hi
My service went live on 3/10/19 and didn't receive a cashback email at all, when I contacted plusnet they came back to me after weeks saying the offer has expired, I'm really surprised by that and the fact that I although I wasn't sent an email there is no redemption for that, I'm new to plusnet and I didn't think I'll need chase this much for simple cashback offer, are you able to assist.
Re: £75 Cashback
02-01-2020 8:43 PM
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Re: £75 Cashback
03-01-2020 8:22 PM
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Hello,
My service went live on 02/10/2019 and I have not received my e-mail to enable me to claim my £75 cashback, i have checked spam and junk folder and no email is there. Any help would be appreciated, thank you.
Re: £75 Cashback
04-01-2020 2:07 PM
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Thanks for your post @MargaretC
I've been looking into this and I can see we emailed you in October following your broadband going live with instructions on how to claim this. I've added more detail onto a support ticket you'll be able to view by going Here.
I'm sorry to say that due to the length of time it's been (Over 2 months) I'm afraid the cashback is forfeit as per our terms/FAQs: https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/
Re: £75 Cashback
05-01-2020 8:24 PM
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Issue closed
Re: £75 Cashback
15-01-2020 11:50 AM
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HI hope this is in the correct place.
I joined 10/12/19 had no email to claim and as im seeing it seems alot of people are having the same problem
Can you let me know what details you need to get this sorted thanks
Alun
Re: £75 Cashback
16-01-2020 4:37 PM
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Hi aluny82,
Thanks for getting in touch, I appreciate your query.
I've sent you an update about the cashback email here, you need take no further action.
Thanks – LF
Re: £75 Cashback
16-01-2020 5:53 PM
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worth pointing out that emails in general are never gaurenteed to arrive, so worth chasing up. Quite novel to receive a cheque these days although you can pay it in with the mobile app 🙂
Re: £75 Cashback
22-01-2020 10:37 PM
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ive just been connected to plus net fibre and was to get £75 cashback as well, never got any email yet ?
Re: £75 Cashback
23-01-2020 12:01 AM
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i had email day after putting this up plus they submitted the claim for me so check is in the post.
hope this helps
Re: £75 Cashback
23-01-2020 5:29 PM
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Hi @jaking747
You should receive an email containing a link to claim your cashback reward, within 10 days of your service being activated. However, if you signed up to Plusnet via a 3rd party, you would need to contact them directly to claim the cashback.
I am sorry for any inconvenience that has been caused.
Should you have any further questions, please let us know!
Re: £75 Cashback
23-01-2020 7:56 PM
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Hi
i would like to know how long need wait until i receive email from plustnet with my cashback reward ? nearly 3rd week pass and still nothing, no in the spam or inbox folders.
btw i sign up direcly to plusnet
looking forward
cheers
Re: £75 Cashback
24-01-2020 4:14 PM
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Re: £75 Cashback
24-01-2020 4:18 PM
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Hi KatieC
i just got replay from plusnet
srsly plusnet make me so mad, they told me give cashback only for new customers, i dont see any where they did mention this, its just a bait, for poor people like me, no details no info, just BAIT !
its last year with them.
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