£75 Cashback
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Re: £75 Cashback
13-10-2019 4:50 PM
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Hi
My service went live on 1 October, and I've yet to receive the cashback email.
I've checked my junk folder and I can't see any trace of it.
Would someone be able to look into this as well please?
Re: £75 Cashback
13-10-2019 9:32 PM
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Hi @richardshires.
Thanks for getting in touch.
I appreciate your query regarding the £75 cashback promotion, I can confirm you are eligible for this.
I've looked into this and responded here.
I trust this answers your query, however do let us know if you need anything further.
Thanks - LF
Re: £75 Cashback
13-10-2019 9:43 PM
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Re: £75 Cashback
14-10-2019 7:24 PM
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Thanks
Re: £75 Cashback
15-10-2019 12:35 PM
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Thanks for getting in touch @purasujc
I am sorry to hear there has been little communication with your cashback. From checking over the system, it's showing on our side that an email was sent to claim your reward. As you're advising you haven't received this, we'd be happy to redeem this on your behalf if you would like? Once redeemed this would then be sent to you within 30 days.
Let us know how you'd like to proceed
Re: £75 Cashback
15-10-2019 1:23 PM
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Sure that sounds good, thanks.
Re: £75 Cashback
15-10-2019 4:43 PM
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My service went live on 3 of September and I've yet to receive the cashback email.
I've checked my junk folder and I can't see any trace of it.
Re: £75 Cashback
16-10-2019 9:57 AM
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Brilliant @purasujc, I've redeemed that for you now. Please allow up to 30 days for you to receive the reward.
@Robert1986, we'd be happy to redeem this on your behalf for you as well if you haven't received any communication. Let us know if you're happy for us to do so
Re: £75 Cashback
16-10-2019 10:28 AM
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Thank you
Re: £75 Cashback
16-10-2019 10:35 AM
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Thanks for getting back to me @Robert1986
I've redeemed that for you now. Please allow up to 30 days for this to be delivered
Let us know if you need anything else
Re: £75 Cashback
16-10-2019 8:59 PM
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Hi there - I’ve checked all my E mail folders, including trash and junk, and there is no sign of this E- mail so I’m assuming it was never sent. If it wasn’t sent how was I supposed to read the T and C and claim it? I suggest as a sign of good faith you send the link again or I will cancel my BB contract and cite your failure to honour the cash back incentive as a reason to cancel the contract.
regards
Stuart
Re: £75 Cashback
16-10-2019 9:02 PM
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How soon after broadband activation do we receive the email?
Thanks
Re: £75 Cashback
17-10-2019 3:28 PM
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You should get your email roughly 10 working days after your services go live - please let us know if this is not the case.
@stueyboy5 - I'm afraid that I really can not add anything further info that what @Gandalf provided previously in your case, I really am sorry about this.
Kind Regards,
MoR
Re: £75 Cashback
20-10-2019 7:26 PM
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My cashback cheque arrived in the post on Friday, five days after my original post.
Thank you for the assistance LordFoul.
Re: £75 Cashback
21-10-2019 10:43 AM
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Glad to hear you have received the cheque @dwp99
If we can help with anything else, just let us know
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