£75 Cashback
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- Re: £75 Cashback
15-09-2019 10:34 AM
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My broadband went live on 29/8/19 when should I expect to receive the e-mail from you to enable me to claim my £75 cashback.
Fixed! Go to the fix.
Re: £75 Cashback
15-09-2019 7:40 PM
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Hi @byan1
Can you please confirm who you signed up through?
Did you sign up through Plusnet directly or through a third part such as Quidco, Top Cashback or Money Saving Expert?
Kind Regards
Re: £75 Cashback
16-09-2019 9:39 AM
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Hi
Thanks for the quick reply, I signed up directly with Plusnet on the 12th August 2019. Hope this helps to sort out the problem.
Re: £75 Cashback
16-09-2019 1:05 PM
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Thanks for getting back to us @bryan1
I've chased this up for you and we've been advised that there was an issue with the offer code you signed up on which is why you haven't received the e-mail to claim your cashback.
We're cleaning up the affected accounts now and you should receive the e-mail within the next 5 to 7 days.
Let us know if you haven't received it by then
Re: £75 Cashback
23-09-2019 9:59 AM
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I have still not received the e-mail
23-09-2019 1:44 PM
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Hello @bryan1,
Thanks for getting back to us and I am sorry to see that you still haven't received your redemption email. I have looked into this for you and an email was sent on the 18/09/2019. This may have gone into your spam box, none the less I have arranged for this to be resolved and responded via ticket here with further information.
Please don't hesitate to get in touch if you have any further queries.
Re: £75 Cashback
27-09-2019 12:06 PM - edited 27-09-2019 12:06 PM
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Hello Matthew,
I have the exact same issue:
My fibre broadband went live on 11/09/19, and I haven't received the e-mail from you to enable me to claim my £75 cashback. I found the deal and came through on Uswitch.
Thanks for your help in advance.
Re: £75 Cashback
27-09-2019 3:50 PM - edited 27-09-2019 3:51 PM
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Hello @Dr_Evil,
I am sorry to hear that you have not received your redemption email, we can see this was sent on the 24/09/2019. We have redeemed this for you and you should receive your cash back within 30 days.
Please can you drop me a PM at that time letting me know it has arrived.
Re: £75 Cashback
27-09-2019 4:03 PM
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@SammyM wrote:
Hello @Dr_Evil,
I am sorry to hear that you have not received your redemption email, we can see this was sent on the 24/09/2019. We have redeemed this for you and you should receive your cash back within 30 days.
Please can you drop me a PM at that time letting me know it has arrived.
Hi Sammy,
Thank you for your prompt response. I will keep a look out and let you know as soon as arrived.
Will this be by cheque via post or am I expecting an email?
Thanks
Re: £75 Cashback
27-09-2019 4:45 PM
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Re: £75 Cashback
01-10-2019 7:43 AM
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Hi @RandallFlagg ,
My broadband went live on the 17th September '19. I can't see a cashback link in my inbox - please could you assist?
Thanks,
Lewis
Re: £75 Cashback
01-10-2019 3:41 PM
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Hello @lewisdc I have had a look into your account to check the status of your cashback.
You can view my response by Clicking Here
Should you require any further assistance, please feel free to get back in touch with us.
Many thanks.
Re: £75 Cashback
01-10-2019 6:05 PM
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Many thanks
Re: £75 Cashback
01-10-2019 6:35 PM
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I am having the same problem. Signed up end of august and not received e-mail. I've checked plusnet e-mail and my normal one and checked the junk not received e-mail confirming cashback. Please help
Re: £75 Cashback
02-10-2019 9:27 AM
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Hi @tashaolivier It can take up to 10 days from when your broadband service goes live to receive an email to claim your cashback. I can see we emailed you this morning at 00:01. As the cashback is yet to be claimed, to make things easier I've auto-redeemed it now which means you'll get a cheque by post within 30 days.
@andrewmackinnon Your cashback email was sent on 22-Aug-2019 at 00:02. I've also auto-redeemed your cashback so you'll get a cheque within 30 days as well.
Hope this helps.
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