£75 Cashback not recieved

[#1]

Good Afternoon,

I have searched my emails but have not found anywhere (Junk or inbox) an email with regards to me received the £75 cashback, as promised when I signed up to plusnet through MSE. Can someone please help!

[#2]

Hi @PORTER52, thanks for getting in touch.

I am sorry to hear you have not received your email to redeem your cashback. It looks like an email was sent on 04/09/2019 to redeem your reward, as you've advised you've not received the email we'd be happy to redeem this on your behalf. Once redeemed this would then be with you within the next 30 days.

Let us know if you'd like us to redeem this for you.

[#3]

Yes please!

[#4]

Brilliant, I've redeemd that for you now.

Please allow up to 30 days for you to receive this through the post.

If we can help with anything else, just let us know