£75 Cashback confirmation email not recieved

[#1]

Hello

My Broadband went live on 16 Dec 19 after joining on the Black Friday Event price which included a £75 Cashback. No email to say how to claim the Cashback has been received so far (also checked in junk folder)

Any help would be much appreciated

Many Thanks in advance

[#2]

Hi @anmel,

Sorry you haven't had a claim email. I've updated a ticket on your account to resolve this for you here. The cashback should be with you in 10 days (but this will be in the form of a cheque). 

[#3]

Hi there

I am still awaiting cheque which should have arrived by now?  My concerns are that you may have posted it out to the wrong address (this happened with the router from yourselves).which was posted to the wrong town.

Can someone please P.M me to discuss this please

Many Thanks

Angela

[#4]

Hi @anmel

I'm really sorry to hear that you have not received your cheque.

I have now addressed your concerns via a ticket on your account and sent an email notification. You can view and respond to the ticket here.

Should you have any further problems, please let us know!