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£75 Cashback Offer

vickyb
Newbie
Posts: 3
Registered: 2 weeks ago

£75 Cashback Offer

 

Signed up through PlusNet website with £75 cashback offer.  Service went live on 20/08/19 and told cashback verification email will be sent within 10 days - not received any emails.  When will I receive cashback?

6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 1,482
Thanks: 253
Fixes: 51
Registered: ‎26-03-2018

Re: £75 Cashback Offer

Hi @vickyb 

 

Can you check your spam/junk mailboxes as it is not uncommon for the email to end up in there.

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
vickyb
Newbie
Posts: 3
Registered: 2 weeks ago

Re: £75 Cashback Offer

Have checked all mailboxes, no email received

Plusnet Help Team
Plusnet Help Team
Posts: 1,077
Thanks: 174
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Registered: ‎09-10-2018

Re: £75 Cashback Offer

Thanks for your post, @vickyb.

 

We've checked into the account and can confirm that the redemption email was sent to yourself on 27/08, to the email address that we've used to send you order notifications, etc.

 

Have you received any other emails from us in relation to your services? 

If this post resolved your issue please click the 'This fixed my problem' button
 Owen P
 Plusnet Help Team
vickyb
Newbie
Posts: 3
Registered: 2 weeks ago

Re: £75 Cashback Offer

 

Have received emails regarding order updates / services / broadband speeds etc but nothing on that date regarding redemption.

Could you please resend redemption email?

Plusnet Help Team
Plusnet Help Team
Posts: 1,399
Thanks: 276
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Registered: ‎26-03-2018

Re: £75 Cashback Offer

Hi @vickyb,

 

Thank you for confirming that you've been able to receive other emails from us, I'm very sorry that the cashback redemption email didn't reach you. We're not able to re send the email but I have asked our marketing team to redeem your offer and send your cashback reward due to you not receiving the email. I will be in touch once I've received an update from them, which should be within the next 5-10 working days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Moderator
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Re: £75 Cashback Offer

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
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