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£75 Cashback - No Email?

edmoses8
Hooked
Posts: 7
Registered: ‎12-11-2018

£75 Cashback - No Email?

Hi,

My services with Plusnet went live on 08th November 2018

 

However I have not received any confirmation about my £75 cashback cheque? This was the main reason I choose this provider.

 

When I placed the order the agent also logged this via the order process and can be viewed by Question #182971424 on my account.

 

Can someone please review and advise when this will get processed?

 

Thanks,

Moosa.

5 REPLIES 5
AishaK
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: £75 Cashback - No Email?

Hi @edmoses8,

 

I'm sincerely sorry to hear that you've not yet received your £75 cashback.

 

I have escalated this to the relevant team to have this looked into. You can view this here

 

Please get in touch if you have any further queries.

 

Thank you,

 

Aisha

edmoses8
Hooked
Posts: 7
Registered: ‎12-11-2018

Re: £75 Cashback - No Email?

Hi @AishaK,

Thanks for your speedy response and escalating the matter internally.

 

I will await a response on the ticket you have raised.

 

Many Thanks,

Moosa.

edmoses8
Hooked
Posts: 7
Registered: ‎12-11-2018

Re: £75 Cashback - No Email?

Hi @AishaK

 

I have received my cashback through the post. Thanks for looking into this matter.

 

 

However my Dad who also had his service go live the same date as mine hasn't received his.

 

Could you work your magic and give the Marketing Team a nudge pleaseas you did with mine? He has a ticket raised already which you can escalate if that helps - Question 184698139

 

Many Thanks.

TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,192
Thanks: 311
Fixes: 115
Registered: ‎26-03-2018

Re: £75 Cashback - No Email?

Hi @edmoses8,

Thanks you for raising this to us, however I would ask that you please not include any usernames in a public post on the forums as these are considered sensitive information. I am going to to take a look into the account you've raised to us and will contact the account holder with a further update shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
edmoses8
Hooked
Posts: 7
Registered: ‎12-11-2018

Re: £75 Cashback - No Email?

Hi @TheMightyAJ

 

Thanks for looking into this.

 

Username removed from post as advised.

 

Thanks.