7 days of nothing but failed.billing.plus.net/apps/payment/failed

[#1]

This problem seems to be a bug in the plusnet system as there are a number of other threads on this problem.

My own story - Plusnet Customer Service a week ago recognised it as a problem at plusnet end. The nice guy apologised and said he would reset the account, but nothing changed at my end.

Subsequently on another call I was told by tech support there was nothing wrong with the service and he pretty much hung up on me. I haven't seen anything other than failed.billing.plus.net/apps/payment/failed page since. I've spent loads of time waiting (45 mins waiting time) and I'm fed up. Can someone help?

[#2]

Hi there.

I'm sorry to hear you're having connection problems.

If you're seeing "this account has no invoice in failed billing" error message, this is resolved by changing your IP address. I can see we've tried disabling and re-enabling your account but doesn't seem to have worked?

Can you power your router off for 65 minutes and let us know how it goes?