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60 Gb Allowance £ 17.99!

tesaro
Newbie
Posts: 2
Registered: 12-11-2009

60 Gb Allowance £ 17.99!

Was just wondering why I'm still paying this amount? It's pretty poor value when you have a look around at what's out there.
I thought you was commited to providing value for money or is that just to new customers?
3 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 60 Gb Allowance £ 17.99!

Because you didn't change to one of the newer products
Also I assume you have set your preferences to not receiving marketing emails from Plusnet which told you about them
tesaro
Newbie
Posts: 2
Registered: 12-11-2009

Re: 60 Gb Allowance £ 17.99!

Can I change then please.  Smiley
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: 60 Gb Allowance £ 17.99!

https://portal.plus.net/apps/account/change?bolWizReset=1
However - is your phone with Plusnet
If it isn't then there is a £2.50 monthly surcharge and also the move to the new products involves a 12 month contract
However - if you have the phone with Plusnet then I suggest phoning the Customer Options Team who may well offer you a decent discount on the headline prices
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