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£60 Cashback - When/how will this be actioned?

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mjwexe
Dabbler
Posts: 10
Registered: ‎25-07-2019

£60 Cashback - When/how will this be actioned?

Good morning.

Hopefully someone from Plusnet will be able to advise on the following:

I signed up to Plusnet on 5 August 2019 via the Broadband Choices website. My service start date was deferred until 10 September 2019 following my request via this forum.

My service started on 10 September 2019.

As I have not received any communication, either at sign up or since, about the £60 cashback that was an element of the 18-month contract that I signed up to, I should be grateful if someone would be able to advise when/how this will be actioned.

Having read other posts on cashback in this forum, I can confirm that I have checked my email account, including spam, and no email has been received on this subject (although I have received all other Plusnet correspondence on line speed etc).

Thank you in advance for your assistance.

9 REPLIES 9
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: £60 Cashback - When/how will this be actioned?

Hi @mjwexe, thanks for getting in touch.

 

From checking our system, it's showing an email was sent this morning to claim the reward. As you've advised you haven't received this, we'd be happy to claim this for you from our side. Once claimed your reward card would then be processed and sent to you within 30 days.

 

Let us know how you want to proceed.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
mjwexe
Dabbler
Posts: 10
Registered: ‎25-07-2019

Re: £60 Cashback - When/how will this be actioned?

Thanks for your reply.

I have again checked my email but can find no message relating to cashback. I did receive a message this morning about line speed.

Before proceeding, you made mention of a 'reward card'. What exactly is that, as the Terms and Conditions of the offer I signed up to state that I will receive a '£60 cashback cheque'?

Perhaps you would clarify this before I proceed.

Many thanks. 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: £60 Cashback - When/how will this be actioned?

Hi @mjwexe

 

Reward Card/Cashback can get mixed up sometimes in the confirmation. 

 

Either way, we're more than happy to auto redeem this for you and you should receive either a cheque or cashback card in the next 30 days. Please get back to us at your earliest convenience if you would like us to proceed. 

 

Kind Regards

 

 

mjwexe
Dabbler
Posts: 10
Registered: ‎25-07-2019

Re: £60 Cashback - When/how will this be actioned?

Thanks for the reply.

However I am no clearer from your response as to what a Reward Card is. The terms and Conditions of the offer state as follows: "You'll receive a £60 cashback cheque."

Please explain what a Reward Card is. Is it cash or is it linked to a retailer, such as M&S or Amazon?

Thank you.

 

.

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: £60 Cashback - When/how will this be actioned?

Fix

Hi @mjwexe

 

It is a BT rewards card preloaded to be used at most places that accept MasterCard

 

You can read more on the Rewards Card here: https://www.bt.com/manage/bt-reward-card/

 

Please let us know when to redeem your cashback whether this is a Rewards Card or Cheque.

 

Kind Regards

mjwexe
Dabbler
Posts: 10
Registered: ‎25-07-2019

Re: £60 Cashback - When/how will this be actioned?

Hi @OllieC 

 

Thank you for the clarification, which is most appreciated.

Please auto-redeem the cashback in the form of a CHEQUE, please.

I assume that you have all the relevant information for my account?

Will I receive an email confirmation once Plusnet has actioned this request?

Once again, thank you for your help.

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: £60 Cashback - When/how will this be actioned?

Hi @mjwexe

 

I have redeemed this for you and confirmation has been sent via ticket and SMS. 

 

Kind Regards

mjwexe
Dabbler
Posts: 10
Registered: ‎25-07-2019

Re: £60 Cashback - When/how will this be actioned?

Thanks @OllieC 

I appreciate your quick response and for processing the claim.

I have already received the SMS.

Kind regards

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: £60 Cashback - When/how will this be actioned?

Fantastic @mjwexe

 

If you need us for anything else, please feel free to give us a shout as we are more than happy top help. 

 

Kind Regards